FAQs

When will you set up the tent and take it down?

Depending on the venue we set up our tents from Wednesday to Friday and take them down from Sunday to Tuesday. If you have a preference please let us know but it is dictated by existing bookings to some extent.

Do we need a generator?

Depending on the size of your job and requirements for power you may need a generator. We can sometimes use power from a property but remember that during the wedding the property usually has its own power requirements which need to be met. Ask us about a generator and we can provide a silent run generator with all power distribution and fuel fully installed.

Can you supply toilets?

Yes we can! We work with trusted suppliers to provide you with only the best luxury toilet trailers. These vary in size and price depending on guest numbers.

Will your marquee fit my venue/garden?

We use a combination of Google Maps and your supplied photos/information on dimensions to initially see if the marquee will fit. Any information you can give us is helpful!

Can you do a site visit?

Once we have quoted you and you are happy with the price we can come to your site and see what will work best for you. During a site visit we can check access, power, space and any extras you may want like matted walkways and external lighting.

Can we come and see the tents before our event?

Yes! We hold two open weekends a year, usually in May and early October. If this does not work out then we can usually get you to see a tent during the summer months!

What do you bring your equipment in?

We use a pick up truck and trailer and long wheel-based vans which will fit through most standard gates and driveways.

Can you recommend other suppliers?

Please see our suppliers page. If you need further information let us know.

Do you recommend any venues?

Please see our venues page. If you need further information let us know.

How do we pay for the hire of the tent?

We take payment via BACS. Details for this are at the bottom of your invoice. We take a 25% deposit to secure your booking and the balance is due 30 days prior to your event.

What happens if the weather is not perfect for our event?

Our tents are capable of withstanding a lot of weather! Our Tipis can be set based on the forecast conditions and our Sailcloth has sidewalls that can be rolled down as well as up depending on the day’s weather. 99% of the time we set up the tents correctly based on the forecast but in the unlikely event that changes are required we will come out free of charge to correct this. We will discuss the plan with you upon installation of the tents.

If we need to alter our hired equipment can we do this?

Yes! We always work with our clients to make sure they have what they need. For example if you need an extra table or some chairs or would like to add a chill out area to a booking.

Who will install the tents?

Our experienced crew have a combined 28 years experience installing our marquees. You will be met by a crew chief (who we will brief you about in the week leading up to the event). They will have agreed site plans and booking notes for the setup and will liaise via phone (and sometimes video call!) in the unlikely event you cannot be there at the start of the build.

Is there anything we need to look for on our marquee site that could be an issue?

Look for any underground services such as drains, gas mains, electricity etc. Also we need to be 5m from any overhead power lines upon installation. If you are not sure then have a chat with us at a site visit or on the phone. The ground conditions are also important. Is the land likely to flood or be waterlogged?

What size gate do you need for access?

The minimum is a 7ft gate width but we will always give it a go!

Do we need wedding/event insurance and what are the benefits?

We always recommend having wedding/event insurance as it means you are covered for theft from site of the equipment whilst it is in your keep and also for any weather events or health events that might affect your wedding/event.

What is the damage waiver for?

We provide our damage waiver service to give you peace of mind regarding any accidental damage to the tent during the hire. This policy does not apply to any wilful damage by you or anyone in your party.

What’s your dog’s name?

Just testing to see if you read this far! If you must know he’s called Finn and he came from a Tipi Hire!